Corporate Protocol and Etiquette

Course Overview
Course Objectives
Exam and Assessments
Additional Information
CTS Support
Course Schedule

Proper etiquette is not about looking good; it is a fundamental part of your professional skills. According to research done by Harvard University, The Carnegie Foundation and the Stanford Research Institute, more than 85% of job success is based on “soft skills”, our personal conduct and the ability to put others at ease. Corporate clients expect Five Star treatment, and in today's fiercely competitive market you are seldom given a second chance.


This 2 day course covers:

  • An overview of protocol (team building exercise)
  • Greetings (introduction & receiving lines)
  • The Table of Precedence
  • Etiquette (dining, email, flag, telephone & vehicles)
  • Funding
  • Corporate Attire
  • Award ceremonies (including seating & position of honour)
  • Gifting
  • International hosting & invitations


The course will take the form of an intensive seminar with opportunity for interaction with the presenter. Some role playing may be done for illustrative purposes only.


Oral Presentation

Students may be asked to do brief oral presentations as part of this class.


Group Work

There will be brief group discussions due to the intensive nature of the course.


Materials and Equipment

A workbook will be provided for this course along with a bibliography for research and further reading.



No formal prerequisites required.



Wendy H. Lewis

Wendy H. Lewis attended the European School of Protocol; Thames Valley University in the UK where she pursued an Information Technology degree. She also attended the International Business College where she completed courses in Event Management, Public Speaking and radio Broadcasting.


Wendy was the Protocol Officer to a former Prime Minister of Trinidad and Tobago and also served as the campaign Public Relations and Protocol Officer to a Member of Parliament. Wendy has trained administrative staff, councilors and ministerial staff and is presently completing an Entrepreneurial & Leadership MBA.


He publishes two weekly newsletters entitled The Performer's Edge and Relationship Matters! and is a regular contributor to the business magazine Business Unusual.

Programme Manager

Mr. Jude Bernard
Phone: 796-2140
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Offering

TimeDurationContact HoursTuition CostLecturer
9:00am to 5:00pm 2 Days 16 Hrs $2,500.00 Wendy H. Lewis


Class Schedule

NoStart DateEnd Date
1 Wednesday 24th June, 2015 Thursday 25th June, 2015
2 Wednesday 12th August, 2015 Thursday 13th August, 2015
3 Wednesday 2nd December, 2015 Thursday 3rd December, 2015


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Upcoming Events



MBA and BBA Information Session

CTS College will be hosting a free information session on the AIB MBA and BBA programmes at the Radisson Hotel on Saturday 5th November from 10:00am to 11:00am.

CTS Graduation 2016

Sunday December 11th, 2016

Hilton Hotel