Customer Service Management



Course Overview
Course Objectives
Exam and Assessments
Additional Information
CTS Support
Course Schedule

This is an intensive course in the field of CUSTOMER SERVICE. It will cover key areas of Customer Service Management and its purpose is to teach the attendees how to manage, motivate, and maximize customer service personnel.

  • Establish the connection between excellence in customer service and business practices and policies
  • Develop the skills and practices of a manager with a focus on customer service
  • Understand what employees need to be truly committed to service
  • Know who their customers are and what they are looking for
  • Create a framework to develop committed employees and satisfied customers

The course will take the form of an intensive seminar with opportunity for interaction with the presenter. Some role playing may be done for illustrative purposes only.


Oral Presentation

Students may be asked to do brief oral presentations as part of this class.


Group Work

There will be brief group discussions due to the intensive nature of the course.

Materials and Equipment

A workbook will be provided for this course along with a bibliography for research and further reading.



No formal prerequisites required.


Shamdaver Ganesh

Mr. Ganesh is a Performance Coach, Author, Seminar Leader, and Keynote Speaker. He has done studies in Leadership, Marketing, Theology, and Psychology. He is an alumnus of Queen's Royal College and Andrews University. He is a member of the Queen's Royal College Old Boys' Association and the International Christian Chamber of Commerce.

Mr. Ganesh has worked in several corporate environments including the Information Technology, Pharmaceutical, and Banking Industries. He has worked his way through technical, customer support, and sales to management and executive levels, his true passion remains teaching and empowering others to personal success through self-improvement and management.


He publishes two weekly newsletters entitled The Performer's Edge and Relationship Matters! and is a regular contributor to the business magazine Business Unusual.

Programme Manager

Mr. Jude Bernard
Phone: 796-2140
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Course Offering

Day TimeDurationContact HoursTuition CostLecturer
Mondays 9:00am to 5:00pm 1 Day 8 Hrs $1000.00 Mr. Shamdaver Ganesh
Saturdays 8:00am to 4:00pm 1 Day 8 Hrs $1000.00 Mr. Shamdaver Ganesh


Class Schedule

NoStart DateEnd Date
1 Monday 29th January 2018 Monday 29th January 2018
2 Monday 16th April 2018 Monday 16th April 2018
3 Monday 4th June 2018 Monday 4th June 2018
4 Monday 6th August 2018 Monday 6th August 2018
5 Monday 8th October 2018 Monday 8th October 2018


NoStart DateEnd Date
1 Saturday 13th January 2018 Saturday 13th January 2018
2 Saturday 24th March 2018 Saturday 24th March 2018
3 Saturday 19th May 2018 Saturday 19th May 2018
4 Saturday 21st July 2018 Saturday 21st July 2018
5 Saturday 22nd September 2018 Saturday 22nd September 2018


Fees payable to CTSCBCS Registration Fees & total cost of tuition $1000 TTD, payments can be made via credit card, linx or manager's cheque.

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Upcoming Events

Free MBA Information Session

Start Date: Saturday 30th June, 2018

Time: 10:00 am - 11:00 am

Venue: Hyatt Regency


Free Information Session

Start Date: Saturday 30th June, 2018

Time: 10:00 am - 11:00 am

Venue: CTS College

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